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Schools & Students – Our Schools
Customer Service Policy
Akron Public Schools is built on a vision of a world-class,
student-focused, community-based learning system where every
employee is personally accountable for its success.
The Customer Service Hotline number is 330/761-2880.
Every employee serves as a leader and role model for good customer service.
We believe APS employees are responsible for good customer service ― one
customer at a time.
Akron Public Schools customer service policy is based on these questions:
- How can I show my customers that they are valued?
- How can I acknowledge, listen to and respond to my customer in a timely
way?
- What can I do to improve the situation?
- How can I take action to fix the problem?
- How can I meet and exceed my customers' needs?
- How can I support others?
Akron Public Schools employees are trained and empowered to address
customers' needs and concerns with:
| Confidentiality |
| I can earn the trust of my customers and protect the
privacy and confidentiality of information I obtain. |
| Results |
| I can return customer calls and e-mails within 48 hours.
I can strive to respond to customer questions, issues and concerns in
five business days. |
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Equity |
| I can display a fair "I Can" attitude. I can acknowledge each
customer and assist them with their questions or concerns. |
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Empathy |
| I can listen to my customers and understand their feelings, concerns
and needs. |
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Dignity |
| I can treat my customers with dignity, patience,
courtesy and respect. |
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